Giorgio Tsoupis

Led the enterprise-wide Microsoft 365 Copilot adoption program for a complex global manufacturer operating in 120+ countries and all major markets, overseeing an €11M+ AI investment and delivering one of Europe's largest Copilot rollouts in 2025.

Responsibilities & outcomes

• Delivered key outcomes: 98% active usage across licensed cohorts, 62% of employees using Copilot multiple times daily, 70% reporting 30 to 120 minutes saved per week, and 98% of business units retaining licenses at full cost, with 224,000+ Copilot actions logged and a 9.36 out of 10 end-user importance score.
• Designed and ran an ADKAR-based change program, applying Kotter 8-Step to secure executive sponsorship and cultural embedding, mapping 30,000 employees into five readiness zones and achieving 70% daily active usage in Month 1 against a 60% target.
• Architected pre-deployment governance with Microsoft Purview, DLP, sensitivity labels, and SharePoint access reviews, supported by technical, data, and organizational readiness audits, with zero compliance or security incidents.
• Defined a company-wide Copilot prompt standard and role libraries for eight key functions, built a 1:50 cross-functional Champion Network, and instituted monthly Copilot business impact reports.
• Achieved 90%+ training completion in Month 1 against a 75% target, establishing the adoption foundation for the organization's June 2026 announcement of Microsoft Copilot Premium for every employee globally, a program that exceeded the UK Government Digital Service's 20,000 Copilot Premium deployment.

• Microsoft 365 Copilot
• Prosci ADKAR
• Kotter 8-Step
• Microsoft Purview
• SharePoint governance
• Viva Insights
• Prompt engineering
• Champion Network design
• Executive communication
• ROI analysis
• Stakeholder management
• Enterprise AI adoption
• Organizational change

Drove AI-powered automation and operational efficiency across global teams supporting Microsoft 365 Copilot activation, growth, and renewal.

Responsibilities & outcomes

• Operationalized Copilot Studio and Power Platform workflows in a 700+ engineer environment, reducing support ticket costs by 72% while maintaining service continuity.
• Aligned AI delivery with business KPIs and service metrics, translating operational signals into executive-ready decision inputs for Microsoft 365 Copilot activation, growth, and renewal.
• Coordinated execution across Microsoft and partner teams, improving rollout consistency, stakeholder alignment, and operational readiness.
• Contributed to evaluation of AI pipeline options across Azure AI Foundry and related environments to inform Copilot Studio integration and LLM deployment decisions.

• Copilot Studio
• Power Platform
• Process automation
• Executive reporting
• KPI definition
• Azure AI Foundry

Drove Microsoft's global CSP business development across 14 companies within the Noventiq group, integrating Microsoft 365 Copilot and AI solutions into go-to-market.

Responsibilities & outcomes

• Established Microsoft 365 Copilot delivery across 55+ countries and 14 companies, providing consistent regional coordination in the global CSP channel.
• Operationalized adoption and expansion go-to-market programs with structured execution controls, improving conversion rates and reducing acquisition costs.
• Contributed to 33% year-over-year gross profit growth by coaching a global remote sales and technical team, improving productivity and customer retention.
• Standardized enablement through multilingual Copilot handbooks and virtual programs, improving readiness across distributed teams.

• Global GTM
• CSP channel
• Copilot enablement
• Team coaching
• Revenue growth